Mantra’s Issues Management Software provides a strategic and tactical approach for organisations to recognise, monitor and manage the issues affecting image and reputation.

The software allows you to define core communications issues, defining ownership, responsibility and timelines, along with progress and outcome against individual action points.

Its intuitive nature allows users to compile status reports for graded issues from urgent, time-critical actions to routine, ongoing tasks as defined by business objectives and communications strategy.

STRATEGIC BENEFITS

• Improve effectiveness & efficiency of communications, both internally and externally

• Facilitates dissemination of a clear and concise communications strategy

• Prioritise communications activity for maximum benefit

• Increase internal influence by demonstrating the impact of communications on business performance

• Take control of your relationships with key stakeholders.

TACTICAL BENEFITS

• Improve tactical planning by improving campaign analysis and decision speed

• Allows real-time updates to ownership and action points, with e-mail alerts

• Manage a consistent and co-ordinated response to media enquiries and key business issues

• Prioritise/Manage outstanding enquiries and information requests

• Track contact with stakeholders/journalists - record feedback.

The software provides management reports that show what issues have been dealt with, who has been dealing with the issues, which stakeholder groups are affected, those issues/actions outside the agreed action plan time table and the list of issues against which no action has been taken.